Case 10 · Motus problem file
STUCK Readout first. Full fix below. This page asks for nothing — no login, no PIN, no email.
A new-authority application starts a clock: the insurance filing and BOC-3 must reach FMCSA within the filing window (20 days, with a dismissal process after it — FMCSA data showed 3,648 applications already past the 20-day + 60-day dismissal window in fall 2026). Under the old systems the filings were routine. In Motus, filings must match the application exactly and survive the intake backlog, so the number of stalled applications grew 28.5% between late August and late September 2026 alone.
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Carrier-reported, not in FMCSA's guides: new carriers who called both filers in week one — instead of waiting for the portal to change — cleared in the normal grant window. The applications that stalled for months share one trait: the carrier believed 'filed' meant 'posted' and never asked for the transmission details.
Recent FMCSA data (month ending Oct 17, 2026) put the median at 26 days from application to grant, 90% within 71 days — for applications whose filings post. A stalled-filing application is not on that curve at all.
FMCSA's process allows dismissal of applications whose required filings never arrive (a 20-day filing window, then a dismissal window — 3,648 applications were past both in fall 2026). If you are near or past the window, paper from both filers plus a ticket is urgent, not routine.
No. A submitted application and an assigned number are not operating authority. For-hire interstate hauling requires the grant to be active — the biennial-relief notices do not change that for new applicants.
The free readout above tells you where you stand. The Playbook works this case end-to-end: the expanded walkthrough, the copy-paste ticket template with the exact fields FMCSA requests, and the escalation scripts for when the queue stalls. The 20-day clock tracker (printable), both filer call scripts, the name-match worksheet, and the both-confirmations ticket packet template.
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