Problem index
Every Motus failure a carrier, broker, or forwarder can hit in 2026 falls into one of these twelve cases. Each page gives the readout — what it means, whose side the fix is on, the first move, what to attach, the realistic wait — and the full fix in order. Not sure which case is yours? Run the diagnostic.
The claim or link button in Motus is greyed out or your USDOT number won't attach to your account. What it means, whose side the fix is on, and the exact steps.
STUCKYou signed up in Motus as a Transportation Service Provider instead of a motor carrier and now nothing works. Why you can't fix it yourself, and the ticket that fixes it.
STUCKMotus uses Idemia to verify your identity and the check keeps rejecting you. The legitimate retry paths FMCSA documents — and the official escalation when they don't work.
STUCKMotus runs on Login.gov. If you're locked out of Login.gov, you're locked out of your carrier record. How lockouts clear, and what to do when the account email isn't yours.
STUCKMotus won't claim your USDOT number because the email on the FMCSA record isn't your Login.gov email. Whose fix it is, the proof FMCSA wants, and how to file it once.
SUSPENDEDYour policy is active and paid, but Motus shows no insurance and brokers are turning you away. Where filings actually post, the three mismatch causes, and the fix order.
SUSPENDEDYour operating authority shows suspended or revoked in the records brokers check, even though you're insured and legal. The causes in order, and the fastest recovery sequence.
SUSPENDEDYour BOC-3 process agent filing vanished in the Motus migration — and with it, your authority. Why carriers can't re-file it themselves, and the one call that fixes it.
STUCKMotus shows another company's name, a wrong address, or garbled data on your record. Why a wrong name quietly breaks your insurance too, and the correction path.
STUCKYou applied for authority, the filings aren't showing, and the grant isn't coming. How the 20-day filing clock really works, where applications actually stall, and your moves.
PAUSEDFMCSA suspended biennial-update enforcement on September 10, 2026 — so do you still file your MCS-150? What the suspension covers, what it doesn't, and why filing is free insurance.
ALERTFake Motus portals and 'off-cycle update' emails are targeting carriers — FMCSA named four fraudulent sites on September 15, 2026. The checks that tell real from fake in 30 seconds.
A thirteenth case that isn't: if a website or email claims you owe an “off-cycle update,” a “portal verification fee,” or anything payable outside motus.dot.gov, you don't have a registration problem — you have a phishing message. Run the scam check →
Walkthroughs, ticket templates, escalation scripts, the broker letter, and the new-carrier clock tracker — the complete Fix-It Playbook.
Get the Fix-It Playbook — $49 See everything in the Playbook →
Included in the $49 Fix-It Playbook — one-time payment, every problem, every template. Not a filing service: you stay in control of your own record.